The best feature for a SaaS: adding nothing

Past a certain point, the best feature for a SaaS is to add nothing at all, and to polish, improve and simplify what already exists instead.

Many projects make the same mistake:

• They start simple.
• They work well at first, because the product meets one simple need and the tool is easy to understand.
• Over time, features pile up.
• Everything becomes complicated, internally and for users.

The more features there are, the less value each one has for the user, and the more they get in the way of understanding the tool.

The perfect SaaS is the one that does an enormous amount with the simplest possible interface.